Dedicated to helping families save up to 60% on the cost of their collect calls from prison inmates, online application available. - Save on Your Family's Prison Collect Calls

FAQ: Frequently Asked Questions

How does the prison phone service work?

Does your phone system violate the prison's rules?

How much will I save?

Our calls are now only $5.00, can I still save with your service?

If the inmate gets out of prison, can we cancel?

What if the inmate is moved to another prison facility?

We are a legal clinic and deal with several inmates in the same facility, can all the inmates use the same number?

I have more than one inmate in different prisons, can they all use the same number?

Can the inmate call anyone else with my number?

My husband is in prison and his parent’s live overseas, can he call them with your service?

I have another question not listed here and wish to email for a response.
—You may also call 1-888-925-7800 for prompt service.

Q: How does PCD's phone service work?

When you enroll in our Inmate Phone Service we will give you a special inmate phone number. Your inmate will now dial this special number instead of your home number. When the inmate dials this number, we will route the call over our network and it will ring to your home or cell phone. You will still have the option to accept or not accept the call as before.

You will save money because we route the call over our network instead of allowing the prison to send the call to you on their long distance network at a higher rate.

^back to top

Q: Does your phone system violate the prison's rules?

No it does not.
The inmate phone number which we give you is located outside the prison. When the inmate calls that number, the call will go through the prison phone system with all its security features. You will still hear those annoying messages and the guards can still listen in or record the conversations. Your inmate is still subject to the same telephone rules that they were before.

^back to top

Q: How much will I save?

Here's an example: The average 15 minute call from a Washington state prison to outside Washington state is about $18.00. With PrisonCalls Direct, that same call would only cost about $7.00 — a savings of more than 60%. Your actual savings will vary by prison and/or state.

To find out exactly what you will save, complete our on-line application for a no-obligation price quote.

^back to top

Q: Our calls are now only $5.00, can I still save with your service?

It is possible if you take a lot of calls each month. Please call us and we will help you determine if our service will save you money.

^back to top

Q: If the inmate gets out of prison, can we cancel?

Yes, you may cancel our service at any time by calling our office.

^back to top

Q: What if the inmate is moved to another prison facility?

If the inmate is moved, please call our office immediately so we can determine if you need a new inmate phone number.

^back to top

Q: We are a legal clinic and deal with several inmates in the same facility, can all the inmates use the same number?

Yes, the inmate phone numbers we set up are not inmate-specific but are specific to you and the facility. So if you have several clients in the same facility, they can all use the same phone number assigned to you.

^back to top

Q: I have more than one inmate in different prisons, can they all use the same number?

No, the inmate phone numbers we set up are specific to each facility. Therefore, you will need a different inmate phone number for each of them at different prisons.

^back to top

Q: Can the inmate call anyone else with my number?

No, when the inmate calls our special inmate phone number the call will only to your phone.

^back to top

Q: My husband is in prison and his parents live overseas, can he call them with your service?

Yes, we can send his calls anywhere in the world, at very reasonable rates.

^back to top